Improvement

✨ What's new

1. 📲 Orb Mobile now supports bitcode-enabled builds for iOS
2. 🧘‍♀️ New Zendesk Support ticket fields (ticket form ID and brand ID)
3. ⬆️ New in-console app upgrade/rebuild in app settings

Improvement

✨ What's new

1. 📥 Bug fixes & improvements for the Front integration
2. 📲 Bug fixes & improvements for Orb Mobile
3. 📳 New Teckst SMS messaging integration
4. 🔀 Visual Flow Editor improvement (private beta, coming soon!)

📥 Front

• new "create or update contact" component
• all Front conversation lifecycle events now supported for Meya triggers (archive, reopen, restore, trash)
• extended "create conversation" component API
• bug fixes for "get contact" component, "create conversation" component, and webhook parsing
• learn more: https://docs.meya.ai/docs/how-to-setup-a-front-integration

📲 Orb Mobile SDK

• text wrapping enabled for tiles
• new "push TX" notification filter configuration
• notifications now observe Orb Chat state (paused, resumed, detached, …)
• learn more: https://docs.meya.ai/docs/orb-mobile-sdk

Launch

✨ What's new

1. 📥 Support for Front ticketing mode
2. 📲 Orb Mobile SDK push notifications
3. 🌟 New Front features (components, triggers, events)
4. 👨🏾‍💻 Agent name/avatar customization (for anonymization)
5. 📎 Support for sending/receiving attachments/images in Front
6. 🐛 Salesforce Live Agent authentication subdomain/URL fix
7. 🔀 Visual Flow Editor improvement (private beta, coming soon!)
8. Miscellaneous bug fixes, UX and stability improvements

📥 Front

• Ticketing mode: allows bot to escalate to a human and create a conversation at that point ony. As opposed to "tracking mode" which creates the conversation on the first message while the bot is active.
• Agent attribution: Control how you're agents name/avatar appear to users. Anonymize, use first name only, etc.
• support for sending and receiving attachments between users, bots, agents.
• create conversation
• get/update conversation
• create comment
• create/get/update/link contact
• get teammate availability
• new events: tag, untag, trash
• get shift
• get team
• see source code: https://github.com/meya-customers/front-demo

📲 Orb Mobile SDK Push Notifications

• iOS: via APNS (Apple Push Notification Service)
• Android: via FCM (Firebase Cloud Messaging)
• learn more: https://docs.meya.ai/docs/push-notifications

Launch

✨ What's new

1. Front Channels API support [docs][learn more]
2. Orb Mobile SDK private beta [docs] Email Meya support or use Slack to request access.
3. Visual Flow Editor improvements (currently early access)
4. Twilio auth improvement (api keys instead of auth token)

Front

Orb Mobile SDK

Improvement

✨ What's new

• Support custom fields in Salesforce Cases
• Fix bug when creating app from GitHub template
• Improvements to CPU & Memory for production apps
• Bug fix for Monaco code editor in Console

Launch

✨ What's new

1. Salesforce integrations: CRM, Cases, Knowledge
2. Zendesk Help Center integration
3. Orb Auth: securely authenticate users and manage threads on the web (additional verification features coming soon) (see snippet)
4. New User button in Orb simulator
5. Fix for Salesforce Live Agent message ordering
6. New select field type for Orb form input (more support for forms+ fields coming soon)
7. Bug fixes and other improvements

Launch

✨ What's new

1. Twilio Flex contact center integration (docs)
2. Typing indicators for Orb and customer support integrations (docs)
3. Wit.ai NLU integration (docs)
4. Improved timeouts for APIs like Zendesk Support
5. Improved app list view in Console
6. Other miscellaneous bug fixes, performance and usability improvements

👩🏽‍💻🔀 Twilio Flex

• Setup guide
• Example code
• Seamless integration w/ complete messaging features
• Identity: user, agent, bot names and avatars /w attribution
• Task router: tasks, workers, task queues and more
• Bi-directional text, media, attachments
• Agent "slash" commands
• Lifecycle events: start, end session that can hook into BFML

🔮💬 Typing Indicators

• Guide
• Example code
• User, bot, agent typing indicators
• Works with Orb, Web v1, Sunshine Conversations, Salesforce Live Agent and Zendesk Chat
• Complete on/off control within BFML

🗣️🤖 Wit.ai

• Guide
• Example code
• Suite of triggers and components needed to add NLU to your bot
• Multilingual support including Arabic (missing from Dialogflow)
• Intent and entity extraction
• Complete payloads for advanced use-cases

Launch

✨ What's new

1. Data Collection for Orb (and Web v1) w/ fine-grained control
2. Self-serve team member invites w/ improved permissions
3. Support for NoteEvent sent to Customer Service Platforms (CSP): Zendesk, Front, Salesforce, etc.
4. Improved docs: https://docs.meya.ai/
5. Change log in console w/ notifications of updates
6. Misc. bug fixes and minor improvements

🗺 Data collection

• Docs
• Example code
• Collect rich location data (city, country, lat/lng, timezone, etc.) powered by IPStack
• Custom page context
• Fine-grained control on what data is collected and where it is stored
• Send data to user, thread or event scope
• Treat collected data as sensitive

✉️ Team member invites

• Securely invite new team members
• Assign team members to teams
• Create and manage team permissions to apps and account
• Docs
  • https://docs.meya.ai/docs/team-members
  • https://docs.meya.ai/docs/teams

Launch

✨ What's new

1. Vault UI in the console
2. New Shopify integration
3. Bug fixes and misc. improvements

🔐 Vault (new to Console)

• Added Vault UI to the Console
• Previously only supported via CLI meya vault upload|download|view
• Observed teams permissions on vault read/write access. Allows for production app keys to be restricted to select teams
• Team permissions also observed by CLI commands
• Automatically populate Vault using vault.yaml in git repos when creating an app from template

🛍 Shopify

• Authenticate users automatically on Shopify Store
• List and get order status
• Cancel, refund update shipping address orders
• List and get products
• More API calls supported, with more on the way

Launch

Meya is excited to launch v2.6 of the platform.

✨What's new

We've included many new features with this release. A major highlight is the innovative approach we're taking to handle user's sensitive data that strikes a balance between privacy and utility. This is particularly important as conversational AI hits the mainstream.

Sensitive Data 🆕

• automatically encrypt and decrypt sensitive user data
• new Python encrypt and decrypt APIs
• limit access to sensitive data in Console to privileged team members
• Enabled using a new "Sensitive Data" integration (default off)
• Automatically encrypt all media (images, files, etc.)
• Automatically encrypt http and ws data. Protects auth tokens, etc.
• Expire sensitive data after 24 hours

Usage and Metering

• New graphs
• New billing system for counting MAU

Zendesk Support Improvements

• Support "On-hold" ticket status
• Fix system user bug (current_user_id: -1)

Twilio Voice Integration 🆕

• accept inbound voice calls
• make outbound calls

Miscellaneous

• Default to connect: false with Orb snippet
• Fix Console BFML validation
• Don't auto-create integration when clicking Add in Console
• Hide user token in profile view
• Support optional integration_id in Webhook payload
• Improvements to meya push to tie more accurately into deployment readiness
• Other bug fixes and minor improvements